Shipping and return policies for Dying Empire
- Shipping Info
Terms & Conditions in short
By ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Dying Empire, you warrant that you are at least 18 years old or have parents' permission to buy from us.
All personal information you provide us with or that we obtain will be handled by Dying Empire as responsible for the personal information.
Events outside Dying Empire's control shall be considered force majeure.
The price applicable is that set at the date on which you place your order.
Shipping costs and payment fees are recognized before confirming the purchase.
Please note that local charges may occur.
Dying Empire reserves the right to amend any information without prior notice.
Terms & Conditions
Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Dying Empire, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Dying Empire for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
All personal information you provide us with or that we obtain will be handled by Dying Empire as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you and for credit assessment. The information you provide is only available to Dying Empire and will not be shared with third parties. You always have the right to request Dying Empire to delete or correct the information held about you. By accepting the Dying Empire Conditions, you agree to the above.
Events outside Dying Empire's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Dying Empire is released from Dying Empire's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
All products remain Dying Empire's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Dying Empire.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
Dying Empire reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Dying Empire has the right to cancel the order and refund any amount paid in the best way. Dying Empire shall also notify the customer of equivalent replacement products if available.
- Return Policy
Our Return Policy in short
Contact Dying Empire before returning any items.
You can return the product within 30 days of delivery.
The product must be in new condition.
To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
If a package is unclaimed you might have to pay a handling fee.
Please contact Dying Empire before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Dying Empire and gives information relevant and the reason for complaint.
You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Dying Empire suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Dying Empire will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Returning a Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Dying Empire is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, Dying Empire reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.